Commercial conditions

Last revision: [04/01/2022]

These conditions

(1) This chezkarinespeciality website including all mobile applications connected to it and any offer or sale of Nougat products, Croustillon preparation, churros preparation, lollipop, American licorice through the Site, are owned and operated by chezkarinespeciality - SAS Festive KM.

These commercial conditions are, for the purchase of products send an email then a transaction will be carried out if the content and validated after that sends it by a transport service will be carried out to the places chosen by the customer

(2) By accessing or using the Services, you acknowledge that you have read and consent to these Terms and agree to be bound by them. If you do not agree to all of the Terms, you may not access the Site or use any of the Services. Read these Terms carefully before accessing or using our Site or Services, or purchasing any Products. In these Conditions, you will find out who we are, how we sell our Products to you, how you can withdraw from the purchase contract and what you can do in the event of a problem.

(3) You represent that you are of legal age and have the legal authority, right and power to enter into a binding agreement based on these Terms, to use the Services and to purchase Products. If you are under the age of majority, you may only use the Services or purchase Products with the consent of your parents or legal guardian.

This site is hosted by Wix.com

These Conditions are provided in the French language. In the event of any discrepancy between the French version of this document and any of its translations, the French version shall prevail.

To use our Site and/or benefit from our Services, you must be at least [add number] years old, or have reached the legal age of majority in your country, and have the legal authority, right and power to sign these Terms as a binding agreement. You are not authorized to use this Site and/or take advantage of our Services if it is prohibited in your country, or by any law or regulation applicable to you.

In addition, before placing and confirming an order, you must read and agree to these Terms.

You can download and print these Terms.

Description of Products

You should carefully read the description of the Services and/or Products before placing an order. The description of the Services and/or Products presents the essential characteristics of the Services and/or Products, in accordance with Article L. 111-1 of the Consumer Code. These descriptions are designed to provide you with the most complete information possible on these characteristics, without being exhaustive. The photographs, drawings and descriptions of the Products and/or Services are provided for information purposes only and do not bind us.

We invite you to refer to the information and instructions for use on the packaging, labels and accompanying documents. We cannot be held liable for any damage resulting from non-compliance with these instructions for the use of the Products and/or Services provided on our website.

Purchase of Products

Any purchase of Products is subject to the Terms applicable at the time of such purchase.

(2) When purchasing a Product: (i) it is your responsibility to read the complete list of items before committing to purchase them; and (ii) placing an order on the site (by completing the payment procedure by pressing the "Buy" button or a similar button) may lead to a legally binding contract for the purchase of the relevant Product, unless otherwise specified otherwise in these Terms.

(3) You can choose from our selection of Products and place the products you intend to purchase in a basket by clicking on the corresponding button. The prices we charge are indicated on the Site. We reserve the right to change our prices or correct any pricing errors that may inadvertently occur at any time. These changes do not affect the price of Products that you have previously purchased. During checkout, you will be presented with a summary of all the Products that you have placed in your basket. This summary includes the essential characteristics of each product as well as the total price of all the products, the applicable value added tax (VAT) and the shipping costs, as the case may be. The payment page also gives you the opportunity to check and, if necessary, modify or withdraw Products, or modify quantities. If necessary, you can also identify and correct input errors using the edit function before making your order definitively binding. Any delivery time stated applies from receipt of your payment of the purchase price. By pressing the "Buy" button, you place a firm order to purchase the advertised Products at the price and with the shipping costs indicated. To complete the ordering process by clicking the "Buy Now" button, you must first accept these Terms as legally binding for your order by ticking the relevant box.

(4) We will then send you a confirmation of receipt of your order by e-mail, in which your order will be summarized again and which you can print out or save using the corresponding function. Please note that this is an automated message that only documents that we have received your order. It does not indicate that we accept your order.

(5) The legally binding contract for the purchase of the Products is only concluded when we send you a notice of acceptance by e-mail or when we deliver the Products to you. We reserve the right not to accept your order. This does not apply in cases where we offer a payment method for your order and you have chosen it, if a payment process is started immediately after your order has been submitted (for example, a money transfer electronic, or an instant bank transfer via PayPal, or another similar payment method). In this case, the legally binding agreement is concluded when you complete the ordering process, as described above, by pressing the "Buy" button.

(6) You can save your preferred payment method for later use. In this case, we will store your payment credentials in accordance with applicable industry standards (e.g. PCI DSS). You will be able to identify your card thus stored by its last four digits.

Delivery of Products

We can deliver our products to France, Belgium, Luxembourg, Switzerland, Netherlands and Germany.

Prices and delivery times vary depending on the type of Products ordered, the delivery address and the delivery method chosen:

Credit card or paypal

The applicable prices and delivery times will be communicated to you before confirming your order.

Coupons, Gift Cards and Other Offers

We may from time to time offer coupons, gift cards or discounts and other offers regarding our Products. These Offers are only valid for the duration that may be indicated therein. Offerings may not be transferred, modified, sold, traded, reproduced or distributed without our express written permission.

Refund and return policy

You have the right to withdraw without giving any reason for 2 days from receipt of the Product or from the date on which you signed the contract for the provision of services.

To exercise your right of withdrawal, you must notify us of your decision by registered mail to the following address: 112 avevenue de paris 94300 Vincenne or by e-mail to chezkarineconfiseurs@gmail.com within the time limit, using the following form attached to these Terms as Schedule 1. If you contact us by email, we will acknowledge receipt of your withdrawal.

You must return the Products as soon as possible, in any case within 2 days of notification of your withdrawal. Upon receipt of the Product, we will make a full refund within 2 days, except for the return costs, which will remain your responsibility.

In addition, please note that the following Products cannot be returned: churros preparation, crispy preparation.

Product Warranty

If the Product is affected by a latent defect, you are entitled to act on the basis of the guarantee provided for by articles 1641 and following of the Civil Code for two years from the discovery of the defect. a latent defect implies that it renders the Product unfit for the use for which it is intended, or that it hinders its use in such a way that you would not have bought it or would have only given a lower price for it if you were aware of the defect. It also implies that you did not know the defect existed at the time you purchased the Product.

If the Product is affected by a latent defect, you are entitled to act on the basis of the guarantee provided for by articles 1641 and following of the Civil Code for two years from the discovery of the defect. a latent defect implies that it renders the Product unfit for the use for which it is intended, or that it hinders its use in such a way that you would not have bought it or would have only given a lower price for it if you were aware of the defect. It also implies that you did not know the defect existed at the time you purchased the Product.

As a consumer, you benefit from the legal guarantee of conformity under the conditions of article L. 217-4 and following of the Consumer Code. The legal guarantee protects the consumer when he buys a product which does not conform to its description, or which is not suitable for the use normally intended, due to lack of conformity at the time of delivery. You have two years from the delivery of a Product to act on the basis of the legal guarantee of conformity. You can request repair or replacement of the Product, except under the provisions of Article L. 217-9 paragraph 2 of the Consumer Code. If the repair or replacement of the Product is impossible, you can promptly return the Product to us to be entitled to a full refund. During the 24 months following delivery, you do not have to provide proof of the existence of the alleged defect.

Except as expressly provided in these Terms and to the fullest extent permitted by applicable law, we expressly disclaim all other warranties or conditions, whether made orally or in writing, including, but not limited to, regarding accuracy, timeliness, completeness, results, performance, freedom from error or interruption of performance, title, non-infringement, quality, quality of information, enjoyment peace, merchantability, or fitness for a particular purpose (even if advised of such purpose), and all express or implied representations, warranties, or other conditions arising out of the course of performance, conduct of business or trade usage.